9.9.05
Appreciation
What surprised me was 2 days ago (that’s Wednesday night), as usual asked me to prepare his supper (the cereal drink) then when I gave him his drink, he actually say “Thank You”
At that moment, I think my eyes would have popped out if it weren’t fixed firmly inside my eye sockets… wahahaha…
Now I feel appreciated, all it takes is a small, soft-spoken THANK YOU!!
¶ 9.9.05 
Was reading a forum post title “When was the last time you say Thank You” And yes, it’s on the Service again. It’s from The New Paper, the extract: -
MS DAPHNE Yeo Hui Xian, in her letter, 'Stiff rule riles dining customer' (The New Paper, 29 Aug) expressed annoyance at not being allowed to switch the ice-cream in her buffet meal for a cheaper one which she preferred.
A supervisor had told her that house rules do not allow such switches.
I am in the hospitality industry and have seen enough unreasonable customers.
Ms Yeo must remember that the superviser she cited might not have been empowered by management to bend house rules in certain circumstances. So her hands were obviously tied.
In all segments of the service industry, there must be rules and regulations - and some of these are bound not to please some customers.
The hot topic now is service. Earlier, it was courtesy.
Customers should ask themselves when was the last time they said 'thank you' to a service provider, or for that matter, 'excuse me'.
When I first saw the title, I thought of what my dad said to me 2 days ago. Well, my dad would come back home around 10+ pm or 11+ pm from his Temple meeting (he’s a committee member there) then he would walk to his room to change or could even go to the Kitchen and drink some water then walk up to me (I would be sitting in the Living Room watching TV programmes); “Eh Von, go help me make my cereal (the nestum brand drink)”.
I have been doing this for countless times but I always will tick him off (mild one of course). “You just came out from the Kitchen but asked me go help you make Cereal” haha, he’s just plain lazy lah…
MS DAPHNE Yeo Hui Xian, in her letter, 'Stiff rule riles dining customer' (The New Paper, 29 Aug) expressed annoyance at not being allowed to switch the ice-cream in her buffet meal for a cheaper one which she preferred.
A supervisor had told her that house rules do not allow such switches.
I am in the hospitality industry and have seen enough unreasonable customers.
Ms Yeo must remember that the superviser she cited might not have been empowered by management to bend house rules in certain circumstances. So her hands were obviously tied.
In all segments of the service industry, there must be rules and regulations - and some of these are bound not to please some customers.
The hot topic now is service. Earlier, it was courtesy.
Customers should ask themselves when was the last time they said 'thank you' to a service provider, or for that matter, 'excuse me'.
When I first saw the title, I thought of what my dad said to me 2 days ago. Well, my dad would come back home around 10+ pm or 11+ pm from his Temple meeting (he’s a committee member there) then he would walk to his room to change or could even go to the Kitchen and drink some water then walk up to me (I would be sitting in the Living Room watching TV programmes); “Eh Von, go help me make my cereal (the nestum brand drink)”.
I have been doing this for countless times but I always will tick him off (mild one of course). “You just came out from the Kitchen but asked me go help you make Cereal” haha, he’s just plain lazy lah…
What surprised me was 2 days ago (that’s Wednesday night), as usual asked me to prepare his supper (the cereal drink) then when I gave him his drink, he actually say “Thank You”
At that moment, I think my eyes would have popped out if it weren’t fixed firmly inside my eye sockets… wahahaha…
Now I feel appreciated, all it takes is a small, soft-spoken THANK YOU!!
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